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General Venue Information

Send a written letter to:

Broadway in Indianapolis

Attn: Customer Service

502 N. New Jersey Street, Suite 200

Indianapolis, IN 46204

You can also call us at 800.793.7469. Our offices are open Monday thru Friday, 9:30am – 5pm. We are also available via e-mail at IndianapolisService@BroadwayAcrossAmerica.com.

If you have a last minute issue that needs to be addressed prior to a show, please contact the Broadway in Indianapolis Administrative Office.

Broadway in Indianapolis

502 N. New Jersey Street, Suite 200

Indianapolis, IN 46204

Monday – Friday, 9:30am – 5pm

Summer Hours (Memorial Day – Labor Day):

Monday – Thursday, 9:30am – 5pm

Friday, 9:30am – 3pm

Click here to view a seating chart for the Murat Theatre at Old National Centre.

Click here to view a seating chart for Clowes Memorial Hall.

Additional venue information is available by selecting your desired theater under our “Theaters” tab at www.BroadwayInIndianapolis.com.

Directions to each venue are located under the respective venue’s information page, listed under “Visit” at BroadwayinIndianapolis.com or by clicking your desired theater’s name below:

Murat Theatre at Old National Centre

502 N. New Jersey St

Indianapolis, IN 46204

Box Office Hours:

Monday thru Thursday, 11am – 6pm
Friday, 10am – 6pm

Clowes Memorial Hall of Butler University

4602 Sunset Avenue

Indianapolis, IN 46208

Box Office Hours:

Monday thru Friday, 10am – 5pm

Saturday, 10am – 2pm (September – May)

Broadway in Indianapolis Administrative Offices

502 N. New Jersey Street, Suite 200

Indianapolis, IN 46204

Office Hours:

Monday thru Friday, 9:30am – 5pm

Summer Hours (Memorial Day – Labor Day):

Monday thru Thursday, 9:30am – 5pm

Friday, 9:30am – 3pm

Season Ticket Holders should always purchase tickets via the Broadway In Indianapolis Office – conveniently located in the Old National Centre at 502 N. New Jersey Street, Suite 200. Both Old National Centre and Clowes Memorial Hall Box Offices open two hours prior to scheduled performances. For more information, please visit www.OldNationalCentre.com or www.ClowesHall.org.

We’ve been there, too. As long as you purchased from an authorized ticket source (Broadway in Indianapolis/Broadway Across America; Ticketmaster online & Ticketmaster outlets; and the Old National Centre or Clowes Memorial Hall Box Offices) we have a record of your sales transaction and can accommodate you. We recommend bringing one or more of the following with you: account number; original method of payment; seat locations; and receipt of your original purchase.

Please return to your point of purchase as soon as you discover you have misplaced your ticket(s).

Day-of-show: A Broadway in Indianapolis representative will be present and happy to assist you at the theater’s box office. We often times do not have the ability to reprint your tickets, but will issue a seat location pass for the original, confirmed seat locations. Subscribers must bring valid, photo identification when issuing seat location passes. For security purposes Location Passes will not be mailed and are available only at the box office.

If tickets were purchased through an unauthorized, third party ticket reseller we cannot guarantee replacement.

Click here to purchase a Gift Certificate for Broadway Across America shows in:  Baltimore, Boston, Cincinnati, Columbus, Fort Lauderdale, Houston, Indianapolis, New Orleans, and San Antonio.

To redeem, call the Gift Certificate Hotline at 1-866-698-7469, Mon-Fri, 10am-5pm.

Night of Show FAQs

We understand emergencies arise. Please contact the Murat Theatre box office for Murat shows at 317.231.0000, and Clowes Hall box office for Clowes Hall shows at 317.940.6444 to see how we can assist you.

Although there is no specific dress code we recommend business casual attire. Some events such as opening nights will draw a dressier crowd. Most people enjoy dressing up to go to the theatre, but you will see people wearing everything from casual for a concert or movie to Sunday best or formal wear for theatrical performances.

To learn more about parking at the Old National Centre, please click here. For parking information near Clowes Memorial Hall of Butler University, please click here.

We certainly understand serious illness, inclement weather and other extenuating circumstances arise. If you were unable to make the necessary exchange arrangements prior to the show, please contact the Broadway in Indianapolis Administrative Office at (317) 632-7469 in order to discuss your options. Your request must be received within 48 hours of your missed performance. Please note: past-date relocations are only valid for an alternate performance of the same show. This service is available at the discretion of the individual show and according to availability. No refunds will be offered for missed performances.

Weekend performances: If you were scheduled to attend a Saturday or Sunday performance please call the venue’s box office and request to speak to the Broadway in Indianapolis representative. Contact information for the Murat Theatre at Old National Centre available here. Please click here for Clowes Memorial Hall’s contact information.

Accessible seating, assistive listening amplification system, and American Sign Language interpretation are available. For more information please contact the Broadway in Indianapolis Administrative Office at (317) 632-7469.

Performance runtimes vary for each show. To find out the runtime for each show click here or visit the “Shows” tab at BroadwayInIndianapolis.com. Click on your desired show’s title for additional information including performance runtime.

In the unlikely event a performance is canceled, Broadway in Indianapolis & Ticketmaster will inform guests via phone, e-mail or mail and give appropriate information regarding the show’s ticketing policies. Ticket holders typically must return to their original point of purchase for more information. We recommend patrons check for updates and information regarding their scheduled performance by visiting www.BroadwayInIndianapolis.com, as well as the Broadway in Indianapolis Facebook and Twitter pages.

During inclement weather, updates will also be posted on our website and the Broadway in Indianapolis Facebook and Twitter pages. We recommend ticket holders check these sites frequently as any important notices will be posted.

We recommend parents use discretion when deciding what shows are appropriate for their children. In order to familiarize yourself with each show please click here  or the “Shows” tab at www.BroadwayInIndianapolis.com.

Please note: A ticket must be purchased for every person attending the show, regardless of age.

Please arrive on time out of courtesy for the performers and your fellow audience members. Arriving late may result in seating holds or alternate seating within the theater. Admission or re-admission of latecomers is ultimately subject to the producers’ discretion and guidelines for each individual show.

For most shows, merchandise may be sold in the lobby prior to the show and during intermission.

Buying Tickets

Broadway in Indianapolis strongly urges all ticket buyers purchase their tickets through an Authorized Ticket source, including: Broadway in Indianapolis/Broadway Across America; Ticketmaster online & Ticketmaster outlets; and the Old National Centre or Clowes Memorial Hall Box Offices. The authorized ticket sources listed above provide a secure, guaranteed seat to your chosen Broadway in Indianapolis production(s). We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.

Click here to view a seating chart for the Murat Theatre at Old National Centre.

Click here to view a seating chart for Clowes Memorial Hall.

Additional venue information is available by selecting your desired theater under our “Visit” tab at www.BroadwayInIndianapolis.com.

Limited View seats generally have a partial view of the stage due to the viewing angle in the theatre. Obstructed View seats have a partially blocked view of the stage due to objects such as columns, railings, or sound equipment.

Tickets typically go on sale to the general public 6 – 8 weeks prior to the show’s opening night. The best way to be notified when shows go on sale is to join our Broadway Across America eClub. Click here to join the Broadway Across America eCLUB.

You sure can!  Single tickets are available at the following locations:

Broadway in Indianapolis

502 N. New Jersey Street, Suite 200

Indianapolis, IN 46204

Office Hours:

Monday thru Friday, 9:30am – 5pm

Summer Hours (Memorial Day – Labor Day):

Monday thru Thursday, 9:30am – 5pm

Friday, 9:30am – 3pm

Murat Theatre at Old National Centre

502 N. New Jersey St.

Indianapolis, IN 46204

Box Office Hours:

Monday thru Thursday, 11am – 6pm
Friday, 10am – 6pm

Box office opens two hours prior to scheduled performance and closes 30 minutes after curtain

Clowes Memorial Hall of Butler University

4602 Sunset Avenue

Indianapolis, IN 46208

Box Office Hours:

Monday thru Friday, 10am – 5pm

Saturday, 10am – 2pm (September – May)

Day of Show, two hours prior to scheduled performance

Box office closes 30 minutes after curtain

Single tickets are available for purchase once your desired production is on sale to the general public by visiting Ticketmaster.com or by calling 800.982.2787. Walk-up sales are available on the night of the show according to availability. Season Subscribers may purchase tickets via their online account, calling 800.793.7469 or by visiting the Broadway in Indianapolis Administrative Office.

Tickets are no longer print at home. Instead, you can now view your tickets on your phone, and the theatre will scan your tickets directly from your phone! You can find the mobile instructions here.

Season Ticket Holders of Broadway in Indianapolis enjoy complimentary exchanges. However, there are no exchanges or refunds for single ticket purchases. All sales are final.

All exchange requests must be received no later than 48 to 72 hours prior to your scheduled performance. Some shows may different exchange requirements. Contact the Subscriber hotline at 800.793.7469 for more information.

All exchanges are free.

Please contact your original point of purchase by phone as soon as you realize you have misplaced your ticket(s). Ticketmaster: 800.982.2787; Broadway in Indianapolis: 800.793.7469.

Buying New Subscriptions

A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.

Please visit our Season page for more information about season ticket holder benefits.

Season tickets usually go on sale around the first quarter of each year (January – March) when we announce the season lineup. To be notified when subscriptions become available, you may sign up for our eCLUB here.

Disclose Fees here.

Premium subscribers receive all the convenience of season tickets, premium seating locations, and additional benefits exclusive to Premium subscribers. For more information about subscriptions and benefits, please visit our Season page.

New and renewing subscribers have the option to take part in our interest-free Payment Plan when buying a season ticket package! Opting into the Payment Plan splits the total price of your season package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 1-866-523-7469.

Renewing Subscriptions

Renewals for each season usually begin in the first quarter of each year (January – March). Once the new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account or calling us at 1.866.523.7469 (Monday to Friday, 9am-5pm EST).

Automatic Renewal is an optional program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the card on file. Automatic Renewal subscribers are still able to opt into our interest-free Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 1.866.523.7469 (Monday to Friday, 9am-5pm EST).

Please note – a valid email address is required to participate in Automatic Renewal.

In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other subscribers, so please make sure to renew on time!

If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at 1-866-523-7469 (Monday to Friday, 9am-5pm EST).

Exchanging and Adding Tickets

This is one of the best benefits of becoming a Broadway In Boston Season Subscriber! If you are unable to attend your scheduled performance, you may exchange for another performance of the same production. You may also exchange or upgrade into new seats for the same performance.

Exchanges may be made by calling our Subscriber Hotline at 1.866.523.7469 (Monday to Friday, 9am-5pm EST), by logging into your online account here .

IMPORTANT INFORMATION ABOUT EXCHANGES:

Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged two business days before your regularly scheduled performance and by Friday at 5:00 pm for Sunday performances. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange.  Exchanges will be available for a limited time frame, and exchanging into a non-subscription week may result in additional fees. 

Exchanges may only be made for a different performance of the same show. Refunds from exchanging into a lower-priced ticket or performance will be processed within 7 business days.

We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your subscriber benefits is the ability to exchange into another performance of the same show. You may also transfer your tickets to a friend or loved one for free by logging into your online account here

If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 1.866.523.7469 (Monday to Friday, 9am-5pm EST).

for further information.

Once additional tickets and exchanges become available for subscribers, you may add tickets online here or over the phone at 1.866.523.7469 (Monday to Friday, 9am-5pm EST).

IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:

Additional ticket orders for the 2018-2019 Season will be limited to 8 tickets per show. Orders that exceed this limit will be cancelled without notice, including multiple orders on the same account, billing address, or credit card.

Additional tickets purchased by phone or online will incur a $10 service charge. 

Additional tickets are subject to availability and sold on a first-come, first-served basis. To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale dates, times, prices, and artists are subject to change without notice.

Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.

Season Options/Specials are not part of the main package and are sold to subscribers on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.

Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our subscriber hotline at 1-866-523-7469 (Monday-Friday, 9am-5pm) and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com.

General Subscription Questions

Season Subscriptions, additional subscription tickets, and all other tickets purchased under any subscription are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats. 

Another benefit of being a subscriber is our complimentary 4-payment installment plan, so long as your renewal is submitted before the deadline and payment installment plan option is selected. If you wish to upgrade your season package to a higher price level, please make the payment for the correct amount. Pricing information is listed in your renewal packet.

Season tickets will be mailed to the address listed on your account six-to-eight weeks prior to the first season show. Exchanges and additional tickets may be purchased prior to receiving your season ticket package.

Upgrading your seats to individual shows is easy! Much like standard exchanges, we recommend you upgrade in advance as availability is not guaranteed. There are many ways Subscribers can upgrade their subscription tickets:

1. Login to the Subscriber’s online account here, via BroadwayInIndianapolis.com.

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address and password.

2. Call the Broadway in Indianapolis Subscriber Hotline at (800) 793-7469.

3. In person at the Broadway in Indianapolis Administrative Office.

4. Mail tickets along with your desired performance and contact information to:

Broadway in Indianapolis

ATTN: Subscription Exchanges

502 N. New Jersey Street, Suite 200

Indianapolis, IN 46204

Please note: Tickets must be in hand when upgrading by phone. All upgrade requests must be received no later than 48 to 72 hours prior to your scheduled performance. Some shows may have different exchange requirements. Contact the Subscriber hotline at 800.793.7469 for more information. When upgrading from a lower to a higher priced performance or price level, the difference will be collected when processing your exchange.

In order to upgrade your entire Season package, please be sure your account has an email address and that it is up to date. When it is time, we will send an Upgrade Email Alert to all subscribers, letting you know you can go online to select your upgraded season package.

Yes you can! As a subscriber, a city to city exchange is part of your Network benefits. If you would like to exchange one of your shows into a show in a different Broadway Across America city, simply call the Subscriber Hotline at 1.800.793.7469. Please note: when using your network benefits to exchange tickets into another city, the ticket exchange must be requested no later than two weeks prior to the scheduled performance in your home market. Requests after than point will not be guaranteed. If there is a difference in the ticket cost, you will be responsible for the difference in price.

Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information of the parties involved need to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done online. It will need to be mailed to Broadway in Indianapolis at:

Broadway in Indianapolis

ATTN: Split Accounts Department

502 N. New Jersey Street, Suite 200

Indianapolis, IN 46204

We understand that when you love theatre, you see a lot of it! A benefit of being a Subscriber is a dedicated service center that is happy to help you make the most out of your season. Please give us a call at 800.793.7469 so we can discuss options with you.

Of course! Broadway in Indianapolis Season Subscribers enjoy the benefit of purchasing additional subscription tickets to each production prior to the general public on-sale. Additional subscription tickets may be purchased by:

1. Logging in to the Subscriber’s online account here, via BroadwayInIndianapolis.com.

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address and password.

2. Call the Broadway in Indianapolis Subscriber Hotline at (800) 793-7469.

3. Visiting us in person at the Broadway in Indianapolis Administrative Office.

For more information including on-sale dates, availability and pricing contact the Subscriber hotline at 800.793.7469. So long as they are purchased via your Broadway in Indianapolis Subscription account, additional tickets are able to be exchanged. Additional tickets purchased at the Old National Centre or Clowes Memorial Hall Box Offices, Ticketmaster, or Ticketmaster outlets are not considered additional subscription tickets and cannot be exchanged.

Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If you have received your tickets, then each subscription is subject to a 10% (of entire amount) cancellation fee. Tickets must accompany the refund request. There are no cancellations or refunds following the first production in the respective season. Cancellation requests must be made in writing and mailed to:

Broadway in Indianapolis

Attn: Cancellations Department

502 N. New Jersey Street, Suite 200

Indianapolis, IN 46204

Absolutely! Please submit your request, in writing, to our local office:

Broadway in Indianapolis

502 N. New Jersey Street, Suite 200

Indianapolis, IN 46204

Please include your account number, address, telephone number and e-mail address as well as your friend’s information. Payment must be received by the printed renewal deadline. Upon processing your request we will confirm by phone or e-mail.

As a Season Ticket Holder you are able to exchange or upgrade your seats for another performance of the same production. Please contact the Broadway in Indianapolis team to discuss your options.

Life is a balancing act – we’re here to help! Flexible exchanges are one of the best benefits of becoming a Broadway in Indianapolis Season Subscriber. If you are unable to attend your scheduled performance, subscribers may exchange their tickets for another performance of the same production. We make every effort to place you into comparable seating when exchanging, however this is not guaranteed as it is according to available inventory.

There are many ways subscribers can exchange their subscription tickets:

1. Login to the Subscriber’s online account here, via BroadwayInIndianapolis.com.

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address and  password.

2. Call the Broadway in Indianapolis Subscriber Hotline at (800) 793-7469.

3. In person at the Broadway in Indianapolis Administrative Office.

4. Mail tickets along with your desired performance and contact information to:

Broadway in Indianapolis

ATTN: Subscription Exchanges

502 N. New Jersey Street, Suite 200

Indianapolis, IN 46204

Please note: Tickets must be in hand when exchanging by phone. All exchange requests must be received no later than 48 to 72 hours prior to your scheduled performance. Some shows may have different exchange requirements. Contact the Subscriber hotline at 800.793.7469 for more information. All Saturday or Sunday performance exchanges must be processed by end-of-day Friday. All exchanges are free. When exchanging from a lower to a higher priced performance or price level, the difference will be collected when processing your exchange.

Non-subscribers who have purchased their tickets through Broadway Across America may exchange their tickets for another performance of the same production, as well, but this service is subject to a $25.00 per order exchange fee. There are no refunds or exchanges for tickets purchased via Ticketmaster.com, Ticketmaster outlets, or the Old National Centre and Clowes Memorial Hall Box Offices.

We want to make sure you continue to receive important information on a timely basis. In order to ensure the security of your account all changes must be submitted in writing. There are a few easy ways to make changes to your phone, address, or e-mail:

1. Login to the Subscriber’s online account here, via BroadwayInIndianapolis.com.

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address and password.

2. E-mail IndianapolisService@BroadwayAcrossAmerica.com along with your account number, telephone number(s) and your new address.

Have no fear! Here are the easy steps to resetting your account password:
Under the “Subscriptions” tab on our website, select “Manage My Tickets.” Click “Forgot Your Password,” enter your account number or e-mail address associated with your account and a temporary password will be emailed to you.  If you do not have your account number or password, or do not know the email address registered to your account, please contact the Broadway in Indianapolis Subscriber Hotline at 800.793.7469.

Website Issues

If you are receiving an error message, please call us at 1-866-523-7469 (Monday to Friday, 9am-5pm) or email guestservices@broadwayinboston.com for assistance.

If you have forgotten your password, visit your Account Manager here and select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation:

To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.

If you have questions about SMS/Mobile Alerts, please contact us at (866) 523-7469 (Monday to Friday, 9am-5pm ET).

Groups Pricing

The group minimum usually ranges from 10 to 15 people. Please visit our Groups page here for more information on individual productions and their policies.

Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.

Tickets may be subjected to a per-ticket Group Sales and Facility fee.  Additional fees may apply for online Group Sales orders or added-value special events.

Many performances do offer special rate to student and senior groups. Please contact Chris Schneider at (317) 632-7469 X103 or Chris.Schneider@BroadwayAcrossAmerica.com to discuss the various options available to your group.

Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.

Purchasing Group Tickets

Groups can book their seats in advance of the general public. Group sales generally start in mid May, but you can call and have your name placed on our priority list starting the day of our season announcement!

Not at all! We understand some group members will love an up close experience while others prefer a balcony or terrace view. No matter where you are located, your group is sure to have a wonderful time. As long as the minimum group amount of tickets is met your group may spread out throughout the theatres – in various pricing levels, rows and sections. 

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Our Group Sales Department can give you more details on the payment options upon reservation. Please contact Chris Schneider at (317) 632-7469 X103 or Chris.Schneider@BroadwayAcrossAmerica.com.

The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.

If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long as you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.

General Group Questions

You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.

There are no refunds or exchanges on group tickets.

Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.

Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.

If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.

If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theatre.

While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Boston. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.

Website Issues

If you are receiving an error message or having trouble with a Groups purchase or Promo Code, please call us at 1-617-482-8616 or email Groups@BroadwayInBoston.com for assistance.

If you have forgotten your password, select “Forgot Password?” when signing in.

If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.

To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.

In order to utilize our Interactive Seat Map, it may be required to update or install Adobe Flash Player on your web browser.

Directions for installation: