We’re here to help! Below is a list of our frequently asked questions. Select one of the tabs below to find a question and answer.
If your question has not been answered, please contact Broadway In Indianapolis Customer Service so that we may be able to speak with you personally.
Buying New Subscriptions
A season ticket package—or subscription—allows you to purchase the same number of tickets for every show in our main package. Whenever possible, your performances will fall on a set day of the week and time, and you will also have the same seat assignment for each show. More information about subscriptions and benefits can be found here.
Please visit our Season page for more information about season ticket holder benefits.
Season tickets usually go on sale around the first quarter of each year (January – March) when we announce the season lineup. To be notified when subscriptions become available, you may sign up for our eCLUB here.
Patron Club Subscriptions (OLD NATIONAL CENTRE: Orchestra Rows A-U, Balcony Rows A-M; CLOWES: Main Floor A-P; First Terrace A-C & First Terrace Boxes A-D) include a $90 fee for each subscription seat purchased. All subscriptions include a $49 Processing fee.
Patron Club subscribers receive all the convenience of season tickets, premium seating locations, and additional benefits exclusive to Patron Club subscribers. For more information about subscriptions and benefits, please visit our Season page here.
New and renewing subscribers have the option to take part in our interest-free Payment Plan when buying a season ticket package! Opting into the Payment Plan splits the total price of your season package into multiple installments, which we automatically charge to your card at no additional cost. For more information, please call us at 1.800.793.7469 (Monday to Friday, 9am-5pm EST).
Renewals for each season usually begin in the first quarter of each year (January – March). Once the new season is announced, you will have until the renewal deadline to pay for your tickets by logging into your online account or calling us at 1.800.793.7469 (Monday to Friday, 9am-5pm EST).
Automatic Renewal is an optional program that makes it easy to keep your seats year after year! When we announce the next season, you won’t need to take any action – we will automatically renew your same seats using the card on file. Automatic Renewal subscribers are still able to opt into our interest-free Payment Plan and will receive an invitation to participate in upgrades after the renewal period ends. If you would like to sign up, please call us at 1.800.793.7469 (Monday to Friday, 9am-5pm EST).
Please note – a valid email address is required to participate in Automatic Renewal.
In an effort to make sure that you are notified of your season ticket renewal, you will receive multiple notices about renewing your seats. Once the deadline has passed your seats will be released to other subscribers, so please make sure to renew on time!
If you have missed the renewal deadline but would still like to subscribe, please call us as soon as possible at 1.800.793.7469 (Monday to Friday, 9am-5pm EST).
Exchanging and Adding Tickets
This is one of the best benefits of becoming an Indianapolis Season Subscriber! If you are unable to attend your scheduled performance, you may exchange into another performance of the same production. You may also exchange or upgrade into new seats for the same performance.
IMPORTANT INFORMATION ABOUT EXCHANGES:
Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged two business days before your regularly scheduled performance and by Friday at 3pm for Sunday performances for most shows. Bigger shows like Hamilton will have their own policies. The difference must be paid if exchanging into a higher priced performance or seat location. Your subscriber pricing, if applicable, will be honored if you exchange your tickets. However, when exchanging from a lower to a higher-priced performance or into premium seating, the price difference must be collected when processing the exchange. Exchanges may only be made for a different performance of the same show.
We apologize if there is a show in your season that you cannot make or have already seen; however, we are unable to offer you a refund on those tickets. Bear in mind that one of your subscriber benefits is the ability to exchange into another performance of the same show. You may also transfer your tickets to a friend or loved one for free by logging into your online account here.
If there is a show in another one of our markets that you would like to see, we may also be able to help through our City-to-City exchange program! Please note that all City-to-City exchanges must be completed at least two weeks prior to your original performance date. Please call 1.800.793.7469 (Monday to Friday, 9am-5pm EST) for further information.
Once additional tickets and exchanges become available for subscribers, you may add tickets online here or over the phone 1.800.793.7469 (Monday to Friday, 9am-5pm EST).
IMPORTANT INFORMATION ABOUT ADDITIONAL TICKET ORDERS:
Additional ticket orders for the 2019-2020 season will be limited to 8 tickets per show, excluding Hamilton. Additional tickets for Hamilton will not be offered. Orders that exceed this limit will be cancelled without notice, including multiple orders on the same account, billing address, or credit card.
Additional tickets purchased by phone or online will incur a $10 service charge.
Additional tickets are subject to availability and sold on a first-come, first-served basis (additional tickets for Hamilton will not be offered). To guarantee priority seating, please be sure to order your additional tickets before they go on sale to the general public. Show dates, on sale times, times, prices, and artists are subject to change without notice.
Although the exact time varies from season to season, additional tickets and exchanges are usually offered to subscribers in late spring or early summer, before the shows go on sale to the general public. We will send you an email notification with more information once additional tickets and exchanges become available.
Season Options/Specials are not part of the main package and are sold to subscribers on a first-come, first-serve basis, so we cannot guarantee your usual seats for them. Bear in mind that these shows often play for shorter runs or have different schedules than main package shows.
Broadway Across America makes ordering tickets for family, friends, and colleagues in a different city easy. Please call our subscriber hotline at 1.800.793.7469 (Monday to Friday, 9am-5pm EST) and our representatives will be able to assist you with the purchase. For a list of cities within the Broadway Across America network, visit BroadwayAcrossAmerica.com.
General Subscription Questions
We understand that emergencies happen. If an extenuating circumstance arose and you were unable to make the necessary exchange arrangements prior to the show, please contact Broadway In Indianapolis as soon as possible at 1.800.793.7469 (Monday to Friday, 9am-5pm EST). During the weekend, please call the venue box office directly (Murat Theatre: 1.317.231.0000; Clowes Hall: 317.940.6444). No refunds can be offered for past shows, and we will not be able to make accommodations after a show’s final performance.
If your subscription tickets have been misplaced or destroyed, contact Indianapolis at [1.800.793.7469 (Monday to Friday, 9am-5pm EST) or email us as soon as possible to request a reprint.
You may call us at 1.800.793.7469 (Monday to Friday, 9am-5pm EST) or email us.
Splitting or transferring subscriber accounts can be done if the current account holder makes this request in writing. You just need to send us a message by email that lists the following:
- Your name and account number
- The exact seat(s) that you wish to transfer
- Your friend’s complete information (name, mailing address, phone number, and email address)
- Written permission for us to transfer your seats
You may email us, Please be sure to send transfer requests well before the renewal deadline! Once new accounts have been created only the new account holders will be able to manage their tickets.
Subscriptions may be cancelled and refunded in full so long as the request is received prior to the mailing of season tickets. If you have already received your tickets, you will receive the full refund of the cost of tickets minus handling fees – please note that cancelling a subscription will void the barcodes on your tickets. Cancellation requests must be emailed to IndianapolisService@broadwayacrossamerica.com
During the renewal period, you may call us at 1.800.793.7469 (Monday to Friday, 9am-5pm EST) to see if there are any options for changing your seats. Bear in mind that our inventory may be limited or unavailable at this time.
Several weeks after the renewal deadline, all renewed subscribers will receive an email invitation to log in and browse options for subscription upgrades. Keep in mind that upgrades are possible only when seats become available through cancellations, meaning better seats may not be available in your desired performance day and time. You will retain your current seats if there are no upgrade opportunities that meet your needs.
IMPORTANT: You must have a valid email address to receive notifications about upgrades. Please add Announcements@BroadwayAcrossAmerica.com to your safe senders list so you do not miss any emails from us.
Please send an email to IndianapolisService@broadwayacrossamerica.com and include your account number, address, telephone number, and email address as well as your friend’s information. Payment must be received by the printed renewal deadline. Upon processing your request we will confirm by phone or email.
As a Season Ticket Holder you are able to exchange or upgrade your seats for another performance of the same production. Please contact the Broadway In Indianapolis team at 800.793.7469 to discuss your options.
Life is a balancing act – we’re here to help! Flexible exchanges are one of the best benefits of becoming a Broadway in Indianapolis Season Subscriber. If you are unable to attend your scheduled performance, subscribers may exchange their tickets for another performance of the same production. We make every effort to place you into comparable seating when exchanging, however, this is not guaranteed as it is according to available inventory.
There are many ways subscribers can exchange their subscription tickets:
Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address and password.
- Call the Broadway in Indianapolis Subscriber Hotline at (800) 793-7469.
Please note: Tickets must be in hand when exchanging by phone. All exchange requests must be received no later than 48 to 72 hours prior to your scheduled performance. Some shows may have different exchange requirements. Contact the Subscriber hotline at 800.793.7469 for more information. All Saturday or Sunday performance exchanges must be processed by 3 PM Friday. All exchanges are free. When exchanging from a lower to a higher-priced performance or price level, the difference will be collected when processing your exchange.
Non-subscribers who have purchased their tickets through Broadway Across America may exchange their tickets for another performance of the same production, as well, but this service is subject to a $25.00 per order exchange fee. There are no refunds or exchanges for tickets purchased via Ticketmaster.com, Ticketmaster outlets, or the Old National Centre and Clowes Memorial Hall Box Offices.
If you are receiving an error message, please call us at 1.800.793.7469 (Monday to Friday, 9am-5pm EST) or email IndianapolisService@broadwayacrossamerica.com for assistance.
To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.
Our Mobile Alerts program lets you sign up to receive messages with us and be notified via text when emergencies happen or important dates arise. To sign up, please visit BroadwayAcrossAmerica.com/SMS. You may receive up to eight (8) messages per month. To stop receiving messages, participants can text “STOP” to 98693. Message and data rates may apply.
For more information, please visit http://broadwayacrossamerica.com/smsfaq.
With a secure, unified credential system, you can sign into your Ticketmaster and Account Manager sites using a single sign-in (username/password). With this new sign-in, not only is your account more secure, you no longer have to remember several username/passwords and can access your tickets faster.
Unfortunately, no. All sign-ins use Ticketmaster credentials. You will still use the same email, but your password may be changed.
You can click “Forgot Password?” at sign-in to receive an email or a text message with a onetime code to reset your password.
When you sign into an Account Manager site, use the same email address you have always used. The system will recognize your email and may prompt you to reset your password. Once you have successfully signed in, you will be able to use the same username and password for other Account Manager sites and Ticketmaster.com.
Account information including your name, email address, phone number and password can be updated in the My Profile section of your Ticketmaster account.
You can access My Profile from the profile section of Account Manager or by signing into ticketmaster.com.
Your mailing address can only be updated in the profile section of Account Manager. You can also contact your subscriber hotline to make updates to the way we communicate with you.
To ensure it is you, we are requiring each account have a phone number associated with it. This phone number can be updated via your Ticketmaster.com account profile.
This upgraded sign-in experience protects accounts against account takeovers by identifying suspicious sign-ins and locking the accounts before bad actors can use stolen credentials.
Account Manager fans will be required to use a Ticketmaster account to sign in. Ticketmaster is committed to building a modern, secure sign-in experience. Accounts created on Account Manager sites will not be marketed to by Ticketmaster unless you make a purchase directly on ticketmaster.com.
Enter your email address in the email field and the system will check to see if you have an existing Ticketmaster account. If you see a message that says “Email Not Found”, you will need to sign up with a new Ticketmaster account. Creating an account is simple and secure! Follow the steps here to create an account.
Contact your subscriber hotline to unlink your email from your Ticketmaster account. We will then change the email on your account to a new email of your choice. When you sign in again, you will use the new email address.
Each individual email address that you use to sign into Account Manager will have a Ticketmaster account. If you use the same email address for all your accounts you will only have one account that can access each venue or team.
No. Your Account Manager tickets and your Ticketmaster tickets are still in separate systems. Your credentials are the same, but the accounts are separate.
Your recipient will need to sign into Account Manager with a Ticketmaster account to accept the tickets. If they do not have an account they will be prompted to create one.
Business accounts are included in the consolidation process. If the business account does not have a first or last name associated with it, the fan accessing the account will be required to enter one when they sign in.
The group minimum usually ranges from 10 to 15 people. Please visit our Groups page here for more information on individual productions and their policies.
Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.
Tickets may be subjected to a per-ticket Group Sales and Facility fee. Additional fees may apply for online Group Sales orders or added-value special events.
Many performances do offer special rate to student and senior groups. Please contact Chris Schneider at 317-632-5183 or Chris.Schneider@BroadwayAcrossAmerica.com to discuss the various options available to your group.
Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.
Purchasing Group Tickets
Groups can book their seats in advance of the general public. Group sales generally start in mid May, but you can call and have your name placed on our priority list starting the day of our season announcement!
Not at all! We understand some group members will love an up close experience while others prefer a balcony or terrace view. No matter where you are located, your group is sure to have a wonderful time. As long as the minimum group amount of tickets is met your group may spread out throughout the theatres – in various pricing levels, rows and sections.
Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Our Group Sales Department can give you more details on the payment options upon reservation. Please contact Chris Schneider at 317-632-5183 or Christopher.Schneider@BroadwayAcrossAmerica.com.
The Group Sales Contract outlines the Group Sales policies and procedures. The signed contract must be sent back to us prior to or along with your payment information before we are able to process your payment. If you have requested multiple shows within a season you will need to sign a contract for each show.
If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long as you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.
General Group Questions
You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.
There are no refunds or exchanges on group tickets.
Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.
Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.
If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.
If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theatre.
While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Indianapolis. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.
If you are receiving an error message or having trouble with a Groups purchase or Promo Code, please call us at 317632-5183 or email Christopher.Schneider@broadwayacrossamerica.com for assistance.
If you have forgotten your password, select “Forgot Password?” when signing in.
If you know your password but need to change it, enter your email address and current password to log in. At the top of the page, click the arrow next to your name and select “Change Password” from the drop-down menu, then follow the prompts to update your password.
To update your personal information, log into your account here. At the top of the page, click the arrow next to your name and select “Your Account” from the drop-down menu, then select “Manage My Personal Profile” on the next page.
Transfer My Tickets Instructions
Transferring tickets is free and easy to do! If you have any problems, please call 1.800.793.7469.
Click HERE to log into your account, or go to SUBSCRIPTIONS, then MANAGE MY TICKETS.
Log into your account by entering an account number/e-mail address and password.
Click on the event you would like to transfer.
After the transfer is completed, click DONE to return to your account.
Exchange My Tickets Instructions
If exchanging into a higher priced performance or seating location, you will be responsible for paying the difference. If you exchange into a lower priced performance, you will be refunded the difference. If you have any issues with the exchange process, please call 1.800.793.7469.
Click on the event you would like to exchange.
You will receive an email with the confirmation of your exchange.
Shortened Disclosure To Use Moving Forward
Account Credit is not redeemable for cash, is non-transferrable, and is only redeemable (in whole or in part) toward the purchase of tickets for Broadway in Indianapolis shows directly through Broadway Across America. Account credit may have an expiration date. Please see Account Credit Terms & Conditions.
If we cancel your performance, the value of your tickets inclusive of any per ticket or per order service charges on subscription, subscription additional, group sales, or eCLUB tickets may be converted to an account credit on your Broadway in Indianapolis account. This account credit can then be used when purchasing tickets for future Broadway in Indianapolis performances, or to renew or purchase season subscriptions
You can use your account credit for these kinds of purchases through Broadway in Indianapolis:
- Renew your season subscription seats
- Buy new season subscription seats
- Buy additional season subscription tickets for an upcoming Broadway in Indianapolis show
- Buy individual eCLUB tickets for an upcoming Broadway in Indianapolis show
- Buy a block of tickets for an upcoming Broadway in Indianapolis show for your group of 10 or more
- Pay a balance due when making a change to your season subscription seats or performance time
- Pay a balance due when exchanging your season subscription tickets to another performance of the same show
- Buy a Broadway Across America gift certificate to share the magic of live theater
You can still use your account credit if the total of the order you’re placing is more than the balance of that account credit. When you apply the account credit at Checkout, the total of your order will be recalculated to reflect the original total less your account credit. You will then be prompted to choose a payment method to cover the order’s remaining balance either from those you have saved in your account or you can choose to add a new one.
While account credits cannot be transferred person to person, you could make a purchase on behalf of someone else in your account and then transfer those tickets to them.
You can find out what your account credit balance is two easy ways:
- Online 24/7
CHECK MY BALANCE
- By Phone Mon –Fri 10am – 5pm
While the value of your account credit displayed in your Broadway in Indianapolis account should always be updated, there may be occasions when the updated balance is delayed for a period of time. If you’re ever unsure, please call us at 800.793.7469 (Mon –Fri, 9am –5pm).
- Your account credit balance will never expire.
- Your account credit balance will expire five (5) years after the date it was issued to your account. If your balance is from the value of tickets for multiple canceled shows, portions of the balance may expire before the rest.
No. An account credit can only be used to buy tickets directly from Broadway in Indianapolis. They cannot be used to make purchases with any other ticket seller even if those tickets are for a Broadway in Indianapolis, and we are not responsible for the ticketing practices of other ticket sellers. If you would like to make a purchase to use an account credit, please log in to your Broadway in Indianapolis account or call us at 800.793.7469 (Mon –Fri, 9am –5pm).
Credit is not redeemable for cash, and is only redeemable (in whole or in part) towards the purchase of tickets for the Broadway in Indianapolis shows (including season subscriptions, additional subscription tickets, group sales tickets, seat upgrades or exchanges). Purchase amounts that exceed the value of the Credit will require an additional method of payment for the balance due. Credit is non-transferrable and can only be used for orders associated with your account. To obtain the balance of your Credit, please call 800.793.7469 or log in to your account. In most cases, the balance is adjusted immediately when you make a purchase, but there may be occasions when the updated balance is delayed for a period of time. Credit does not expire. Credits are only available for tickets purchased directly through the Broadway in Indianapolis. Broadway in Indianapolis is not responsible for the ticketing practices put in place by secondary ticket providers.