Subscriber Resources

Dear Valued Subscriber,

Welcome to the Broadway In Indianapolis 2018/19 Season! Thank you for joining us as a Season Subscriber - your support is very much appreciated, and we are excited to present this sensational season of Broadway In Indianapolis at the Murat Theatre and Clowes Hall at Butler University.

We encourage you to carefully review your tickets and verify your performance dates and times. Should you find any errors or have any specific questions regarding your season tickets, please contact us at 800.793.7469 (Monday-Friday 9am-5pm) and our team will be glad to assist.

Again, we thank you for joining us for an amazing new season of Broadway In Indianapolis, and we look forward to seeing you at the theater!



Broadway In Indianapolis

FEES

The price of each subscription seat reflects the face value of your tickets, $39 in handling fees, a total of $16.50 in facility fees, and, if applicable, the Broadway Patron Club Level subscription fee noted below. Prices, shows, dates, schedules, venues and artists are subject to change without notice. Depending on production requirements, seating may occasionally become available in the orchestra pit without notice. Season Subscriptions and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at www.BroadwayAcrossAmerica.com/SubscriberTerms. By purchasing a Season Subscription, you agree to such Terms and Conditions.



Patron Club subscriptions located in orchestra rows A-U and balcony rows A-M at the Murat Theatre and main floor rows A-P, first terrace rows A-C, and first terrace boxes A-D at Clowes Hall, include a $90 fee fee for each subscription seat purchased. Patron Club subscribers receive priority access to premium seat locations, available only to these subscribers, prior to tickets being placed on sale to the general public. Additional Patron Club Subscribers benefits include complimentary parking vouchers for the Old National Centre and Clowes Memoral Hall, invitations to Patron events, and name recognition in each souvenir program.

ADDITIONAL TICKETS & EXCHANGES

Only Broadway in Indianapolis Subscribers can exchange tickets should any conflict arise. Subscribers also get priority access to exchange or purchase additional seats before tickets go on sale to the public. There is no exchange fee for exchanges; you are only responsible to pay the difference if the seats you are moving into are more expensive. For additionals, there is a $10 service fee per ticket for tickets purchased online or over the phone. Additionals and exchanges for the 2018/19 season are available now. Please note: ticket exchanges for Disney's The Lion King and Book of Mormon must be completed no later than 72 hours prior to your performance.

BY PHONE

Ticket exchanges by phone may be done by calling 800.793.7469 (M–F, 9am to 5pm ET). Please have your tickets in hand when calling to exchange by phone as we will ask you for a set of security numbers to verify the tickets. Exchanges are free.

BY MAIL

Please mail your original tickets (make a copy for your records), up to two weeks prior to the performance date or the desired new date and time, whichever comes first, with a note that includes the desired new date and time, and your contact information to:


Broadway In Indianapolis Office
502 N. New Jersey Street, Suite 200
Indianapolis, IN 46204

IN PERSON

Exchange your tickets in person at the Broadway In Indianapolis Office for free! Exchanges can be made up to two business days prior to the performance date or the desired new date and time, whichever comes first. Exchanges must be made during regular business hours which are listed below.


Broadway In Indianapolis Office
502 N. New Jersey Street, Suite 200
Monday-Friday, 9:30am to 5pm

Summer Hours
(Memorial Day-Labor Day)
Monday-Thursday, 9:30am to 5pm
Friday, 9:30am to 3pm

ONLINE

Exchange your tickets online, it's free! Log in to your account with your account number/email address and password, then click on Manage My Tickets. Click the button below to get started. For additional help exchanging your tickets online
please click HERE

Exchange Online

IMPORTANT INFORMATION ABOUT EXCHANGES:

Unfortunately, comparable seating cannot always be guaranteed. Tickets must be exchanged two business days before your regularly scheduled performance for most shows; tickets must be exchanged 72 hours before your regularly scheduled performance for Disney's The Lion King and Book of Mormon. Your subscriber pricing, if applicable, will be honored if you exchange your tickets, and there is no exchange fee. However, when exchanging from a lower to a higher-priced performance or price level, the price difference must be collected when processing the exchange. Exchanges may only be made for a different performance of the same show.

To guarantee the best seats possible for your additional ticket purchase, please be sure to order your additional tickets before they go on sale to the general public; however, you may place your order at any time prior to the performance (subject to availability). For phone and online orders, there is a $10 per ticket fee. Show dates, on sale dates, times, prices and artists are subject to change without notice. Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you have agreed to such Terms and Conditions. We do not support the reselling of these tickets beyond face value through any means other than through authorized reselling programs of Broadway Across America®. Doing so will constitute a breach of this season ticket privilege and the account holder will be subject to revocation of their purchasing status and seats. No refunds.

THEATER POLICIES

LATE ARRIVALS

Please arrive on time out of courtesy for the performers and your fellow audience members. Arriving late may result in seating holds or alternate seating within the theatre. Admission or re-admission of latecomers is ultimately subject to the producers’ discretion and guidelines for each individual show.

TICKETS FOR CHILDREN

A ticket must be purchased for every person attending the show, regardless of age.

ACCESSIBLE SERVICES

Accessible seating, assistive listening amplification system, closed caption performances, and audio described performances are available. Assistive listening devices will be available for use at the concierge desk at Murat Theatre and Clowes Hall. For more information please contact 317.632.7469.

CHANGE OF ADDRESS

We want to make sure you continue to receive important information on a timely basis. In order to ensure the security of your account all changes must be submitted in writing. There are a few easy ways to make changes to your phone, address, or e-mail:

1.Log in to the Subscriber’s online account at BroadwayinIndianapolis.com. Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and log in using your account ID/e-mail address and password.

2. E-mail IndianapolisService@broadwayacrossamerica.com

3. Mail your updated information along with your account number to Broadway Across America®, Attention: Customer Service 502 N. New Jersey St. Ste 200, Indianapolis, IN 46204

LOST TICKETS

If you have purchased from an authorized ticket source, such as www.ticketmaster.com, broadwayinIndianapolis.com or the Murat Theatre or Clowes Hall box offices, we have a record of your sales transaction and can accommodate you. Please return to your point of purchase as soon as you discover you have misplaced your ticket(s). We will confirm your seating and will be happy to reprint your tickets, which you will pick up at the Will Call window one hour before your performance. For security purposes, reprinted tickets will not be mailed. Identification will be needed when you pick up the tickets. If your tickets were purchased through an unauthorized ticket reseller, we cannot guarantee replacement.

If you lose your tickets at the theater the night of your performance, go to the box office and they will be able to assist you.

REFUNDS

Should you miss your performance, a refund will not be issued. Pending show approval, we will attempt to accommodate you with seats to another performance of the same show. Availability cannot be guaranteed.

TERMS AND CONDITIONS

Season Subscriptions, and all Tickets and Additional Tickets purchased under any Subscription, are subject to the Broadway Across America® Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America®. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats.

When reviewing prices listed on your tickets, they will not add up to the total amount paid. Ticket prices listed do not include season handling fees or Patron Club per subscription seat fees. Due to the nature of live entertainment; prices, dates, times, venues, artists and on sale dates are subject to change without notice.

OPT IN TO MOBILE ALERTS

Sign up to receive messages with us! Click the button below to sign up to be notified via text message when emergencies happen or important dates arise. All you need is the email address associated with your subscription account and a mobile cell phone!


SIGN UP

Sign up to receive text messages with us by visiting BroadwayAcrossAmerica.com/SMS. You may receive up to eight (8) messages per month. To stop receiving messages, participant can text "STOP" to 98693. Message and data rates may apply.

You consent to receive text messages by automated means. Signing up to receive text messages is not a condition of purchase. Please review our additional Terms and Conditions. For more information about how we manage your personal information, see: http://www.broadwayacrossamerica.com/privacy.html.

Our Mobile Alerts number is 98693.
Save our number to your mobile phone. That way, you'll know it's from us when we reach out.

Please note: if your Subscriber Account holds more than one email address or mobile phone number listed, only the first email address/mobile phone number signed up will be able to opt into the Mobile Alerts Program.


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