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If you are unable to attend your scheduled performance, as a Season Ticket Holder you are able to exchange your tickets for another performance of the same production. Please remember that while we make every effort to place you into comparable seating for exchanges, this cannot be guaranteed. There are four ways that you can exchange your tickets; by mail, phone, fax, or in person at Broadway in Indianapolis at least 24 hours in advance of your performance. If calling, please have your tickets in hand when placing your call. If you have a Saturday or Sunday performance, your exchange must be done by the close of business Friday. Exchanges can be mailed to: Broadway In Indianapolis, 100 Marott Center, 342 Massachusetts Avenue, Indianapolis, IN 46204; faxed to 317.917.0456; or by phone at 317.632.7469. There is no fee for your exchange in any given production, however when exchanging from a lower to a higher priced performance, the price difference will be collected when processing the exchange.
Please call Broadway In Indianapolis at 317.632.7469 or 800.793.7469 as soon as you realize that you have misplaced your ticket(s). We will confirm your seating and issue a "Location Pass", which you will pick up at the Will Call window one hour before your performance. For security purposes Location Passes will not be mailed. You will need ID to pick up your pass at Will Call.
Address changes can only be made by the account holder, in writing. If you are relocating, please send a letter including your Broadway In Indianapolis Account number, your old and new address and telephone change (if applicable) and mail it to: Broadway in Indianapolis, 100 Marott Center, 342 Massachusetts Avenue, Indianapolis, IN 46204. You may also fax it to: 317.917.0456. We are not responsible for items not forwarded by the post office.
We understand that emergencies happen. If an extenuating circumstance arises and you are unable to make the necessary exchange arrangements prior to the show, please contact Broadway In Indianapolis at 317.632.7469 to speak to a representative. Please keep in mind that you can only be relocated into an alternate performance while in Indianapolis. Accommodations can only be made for the same show, based on availability. No refunds will be offered for missed performances.
Changes to your account can be requested by mail, fax, or online renewal. If you are mailing or faxing in your renewal, please fill out the reverse side of your invoice so we can know the changes you are requesting. If faxing, please be sure to fax both sides of the form to 317.917.0456.
In order to be considered for an upgrade, you must renew your season account by the renewal deadline. Upgrades become available when other season ticket holders choose not to renew or change the day they attend. In fairness to everyone, all requests are filed by date received. We try to honor each request, however it is difficult to predict the availability of locations until the renewal campaign is complete. The more flexible you are the better the chance we can fulfill your request. Once an upgrade request is fulfilled it is impossible to get back your old locations, as they are used to upgrade someone.
Yes, it is possible to give your seats to a friend. You just need to fill out the Add/Split form with your friend's complete information and send that along with the payment before the renewal deadline.
Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If you have received your tickets, then each subscription is subject to a 10% (of entire amount) cancellation fee. Tickets MUST accompany the refund request. There are NO cancellations or refunds after the run of the first subscription show has begun. Cancellation requests must be made in writing and mailed to: Broadway Across America Cancellations, 100 Marott Center, 342 Massachusetts Avenue, Indianapolis, IN 46204.
Unfortunately we are unable to hold your seats without payment in full. If accounts are not paid in full by the deadline seats are released without notice. Any returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.
Broadway Across America presents in many cities nationwide and we want you to enjoy a full season of Broadway. Please call 317.632.7469 and ask about our Intercity Exchange program. Generally tickets must be exchanged for the same show in a different city.
We do apologize if there is a show in your season that you have already seen, although we are unable to offer you a refund on those tickets we may be able to help through our exchange program. Please call 317.632.7469 for further information.
Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information on the parties' involved need to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done on line. It will need to be mailed to Broadway In Indianapolis at 100 Marott Center, 342 Massachusetts Avenue, Indianapolis, IN 46204.
For security purposes, persons whose names are on the account may access information or order additional tickets using that account number. We are happy to provide additional tickets to any Broadway In Indianapolis show for your family and friends, but the request must come from the account holder or those listed under the account. All tickets ordered will be mailed to the address on the account. No exceptions.
Another benefit of being a subscriber is that at renewal time, you can elect to take part in our (3) payment installment plan. Just get your renewal to us before the deadline and mark the installment plan option of the renewal form and send in the appropriate payment. If you are asking for a change to a higher priced night or location, please make the payment for the higher amount. If we are unable to process your request and you retain your current seats; the second payment will be less. Please refer to your renewal form for pricing information.
Parties of 10-20 can purchase online or by contacting our group sales representative, Chris Schneider. Please contact Chris at 317.632.5182 x103. Group minimums often vary per show.
Age limitations vary by show. Every individual, regardless of age, must have a ticket. While some of our shows are for mature audiences, we leave it up to the parent to decide if a show is appropriate for their children.
Please visit the home page for links to all your questions. If you still can't find the information you are looking for please call the Season Ticket Holder Hotline at 800.793.7469.
Group minimums vary by performance, but generally groups are of 10 or more. See show pages for specific minimums.
Yes! Groups enjoy discount tickets to most performances. Discounts vary by performance and generally range between 10 and 20% off per ticket.
You don’t! One of the great benefits of group sales is that you don’t have to pay the normal online ticketing fees you would if you purchased elsewhere. While there is still a small facility & groups fee per ticket, you’ll add to your overall savings by booking a group!
Many performances do offer special rate to student and senior groups. Please contact your group sales manager to discuss the various options available to your group.
Parking your bus is easy and may be arranged by contact the venue directly.
- At Clowes Hall, please contact
- At The Old National Centre, please contact
Yes! Some shows offer complementary tickets to large groups of 40 or more. Please contact your group sales manager for more details.
While the tickets are non-refundable once purchased, we may be able to exchange your tickets for a different night based upon availability. Please contact your group sales managers for more details.
*Price increases may apply
If a show is cancelled due to unforeseen events, your group will be given the option of switching performances to attend a different night or you may have a full refund issued to you.
Groups can book their seats in advance of the general public. Group sales generally start in mid May, but you can call and have your name placed on our priority list starting the day of our season announcement!
Our theatres are located within a short walk or drive of many great restaurants in the Indianapolis area. The following websites will give you some guidance on where to go.
Each of our productions are unique and the age appropriateness varies by production. Please see the individual show pages for recommendations or contact your group sales manager to discuss the show content.
While Broadway Across America has many cities in its network, I am only able to help you with seats in Indianapolis. However, I’ll be happy to put you in touch with my colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service you are used to! For a list of cities in our network, please visit www.BroadwayAcrossAmerica.com
Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Your group sales manager can give you more details on the payment options upon reservation.
Not a problem! You are more then welcome to adjust your group numbers as needed up until the agreed upon final payment date.
No problem again! If you need more tickets than reserved, contact us as soon as possible and we will add additional seats to the order. We’ll do our best to get them as close as possible to the rest of your group, but sometimes availability prevents us from doing so.
Not at all. As long as we have the group minimum of 10, your group may spread out throughout the theatres various pricing levels. Some group members will love the close up experience, while others love a nice mid balcony view. No matter where you sit though, you’ll be sure and have a wonderful time!
No need to trouble yourselves with a trip down to the office. We will mail you your tickets or leave them at will call at no additional charge. Feel free though to pop in and say hi anytime you are Downtown!
This is a scary feeling, but, take a deep breath and relax because we can re-print your tickets for you! If you have lost your seats or they have been stolen, we can reprint them and leave them for you at will call the night of the show. The old tickets will be voided out to ensure no one else uses your ticket to see the show!
Run times vary per performance. Generally shows run about 2hr and 30min including intermission. Please see the individual show page for exact run times.
While we would all love to have seats in the first few rows, it isn’t always possible due to our many season ticket holders. Rest assured though, that your seats will be the very best available at the time of reservation.
If your question has not been answered, please contact Indianapolis Customer Service so that we may be able to speak with you personally.
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