Indianapolis
 

Frequently Asked Questions

General Information

What hours does the Broadway in Indianapolis Administrative Office observe? What is the address?

Broadway in Indianapolis

342 Massachusetts Avenue, Suite 100

Indianapolis, IN 46204

 

Monday - Friday, 9am – 5pm

Summer Hours (Memorial Day – Labor Day):

Monday - Thursday, 9am - 5pm

Friday, 9am – 3pm


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How can I view a seating chart for the Murat Theatre at Old National Centre or Clowes Memorial Hall?

Click here to view a seating chart for the Murat Theatre at Old National Centre.

Click here to view a seating chart for Clowes Memorial Hall.

 

Additional venue information is available by selecting your desired theater under our “Theaters” tab at www.BroadwayInIndianapolis.com.


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Where do I go to get general information such as directions to the theater, box office hours, and other services offered by Broadway in Indianapolis?

Directions to each venue are located under the respective venue’s information page, listed under “Theaters” at BroadwayinIndianapolis.com or by clicking your desired theater’s name below:

 

Murat Theatre at Old National Centre

502 N. New Jersey St

Indianapolis, IN 46204

 

Box Office Hours:

Monday thru Friday, 12pm – 6pm

Saturday, 10am – 2pm

 

Clowes Memorial Hall of Butler University

4602 Sunset Avenue

Indianapolis, IN 46208

 

Box Office Hours:

Monday thru Friday, 10am – 5pm

Saturday, 10am – 2pm (September – May)

 

Broadway in Indianapolis Administrative Offices

342 Massachusetts Ave., Suite 100

Indianapolis, IN 46204

 

Office Hours:

Monday thru Friday, 9am – 5pm

Summer Hours (Memorial Day – Labor Day):

Monday thru Thursday, 9am - 5pm

Friday, 9am – 3pm

 

Season Ticket Holders should always purchase tickets via the Broadway in Indianapolis Office – conveniently located in the Mass Ave Arts District, next to Stout’s Shoes. Both Old National Centre and Clowes Memorial Hall Box Offices open two hours prior to scheduled performance. For more information please visit: www.OldNationalCentre.comwww.ClowesHall.org or www.DiscoverMassAve.com.


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What happens if my tickets are lost or stolen?

We’ve been there, too. As long as you purchased from an authorized ticket source (Broadway in Indianapolis/Broadway Across America; Ticketmaster online & Ticketmaster outlets; and the Old National Centre or Clowes Memorial Hall Box Offices) we have a record of your sales transaction and can accommodate you. We recommend bringing one or more of the following with you: account number; original method of payment; seat locations; and receipt of your original purchase.

 

Please return to your point of purchase as soon as you discover you have misplaced your ticket(s).

 

Day-of-show: A Broadway in Indianapolis representative will be present and happy to assist you at the theater’s box office. We often times do not have the ability to reprint your tickets, but will issue a seat location pass for the original, confirmed seat locations. Subscribers must bring valid, photo identification when issuing seat location passes. For security purposes Location Passes will not be mailed and are available only at the box office.

 

If tickets were purchased through an unauthorized, third party ticket reseller we cannot guarantee replacement.


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How can I purchase a gift certificate? How can I redeem an old gift certificate?

Click here to purchase a Gift Certificate for Broadway Across America shows in:  Baltimore, Boston, Cincinnati, Columbus, Fort Lauderdale, Houston, Indianapolis, New Orleans, and San Antonio. 

 

To redeem, call the Gift Certificate Hotline at 1-866-698-7469, Mon-Fri, 10am-5pm.  


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What is the performance runtime?

Performance runtimes vary for each show. To find out the runtime for each show click here or visit the “Shows” tab at BroadwayInIndianapolis.com. Click on your desired show’s title for additional information including performance runtime.


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How can I view a seating chart for the venue?

For a seating chart of the Murat Theatre at Old National Centre, please click here.  For a seating chart of Clowes Memorial Hall of Butler University, please click here.


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Where can I see a full schedule of events?

Please click here for a full schedule of upcoming events. If you would like to request a brochure to be mailed, please call us at 317.632.7469.


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What do I do if a performance is cancelled? What is the policy with regards to inclement weather?

In the unlikely event a performance is canceled, Broadway in Indianapolis & Ticketmaster will inform guests via phone, e-mail or mail and give appropriate information regarding the show’s ticketing policies. Ticket holders typically must return to their original point of purchase for more information. We recommend patrons check for updates and information regarding their scheduled performance by visiting www.BroadwayInIndianapolis.com, as well as the Broadway in Indianapolis Facebook and Twitter pages.

 

During inclement weather, updates will also be posted on our website and the Broadway in Indianapolis Facebook and Twitter pages. We recommend ticket holders check these sites frequently as any important notices will be posted.


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At what age can my children attend shows?

We recommend parents use discretion when deciding what shows are appropriate for their children. In order to familiarize yourself with each show please click here  or the “Shows” tab at www.BroadwayInIndianapolis.com.

 

Please note: A ticket must be purchased for every person attending the show, regardless of age.


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Is there accessible seating or hearing assistance available? How do I know which performances offer ASL interpretation or other special services?

Accessible seating, assistive listening amplification system, and American Sign Language interpretation are available. For more information please contact the Broadway in Indianapolis Administrative Office at (317) 632-7469.


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What is the policy with regards to inclement weather?

Performances are rarely cancelled due to weather. We strongly recommend that ticket holders allow plenty of time to arrive at the theatre on time.  During inclement weather, updates will also be posted on BroadwayInIndianapolis.com and the Broadway in Indianapolis Facebook & Twitter pages. We recommend that ticket holders check these sites frequently if there is a pending or occurring storm.


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What is the American Express eClub?

The American Express® eCLUB is our free program that gets you access to advance offers for local Broadway shows before they go on sale to the general public. Priority offers and discounts to Broadway Across America partners in your area, as well as special offers from Broadway in New York City are included with your monthly, American Express® eNewsletter. Click here to sign up.  American Express® Card Members will enjoy an exclusive presale window to take advantage of special offers on Broadway shows and entertainment events, prior to the general eCLUB priority period.


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How do I purchase tickets to Broadway Across America shows in other cities?

Broadway Across America makes ordering tickets for family, friends and colleagues in a different city easy. For a list of cities within the Broadway Across America network visit BroadwayAcrossAmerica.com or call our Subscription Hotline at (800) 793-7469.


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Why should I buy from the official and authorized ticket sources? What are the official and authorized selling locations for Broadway in Indianapolis?

Broadway in Indianapolis strongly encourages all ticket buyers purchase their tickets through an authorized Broadway in Indianapolis ticket source, including: BroadwayInIndianapolis.com and BroadwayAcrossAmerica.com; Ticketmaster.com and Ticketmaster outlets; and the Old National Centre or Clowes Memorial Hall Box Offices.

 

The authorized ticket sources listed above provide a secure, guaranteed seat to your chosen Broadway in Indianapolis production(s). We do not recommend patrons purchase or sell tickets through unauthorized outlets, online resellers or other ticket sales operations.


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How do I get on your mailing list?

Click here to join our American Express® eCLUB. The American Express® eCLUB is our free program that gets you access to advance offers for Broadway in Indianapolis shows before they go on sale to the general public. We will also notify you when we release our newest season lineup and when season tickets are available. 

 

Don’t have an American Express® Card? Don’t worry! You do not have to be an existing American Express® cardholder to join. Click here  for more information.


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I would like to speak to someone about my most recent visit/I had an issue during my last visit. How can I contact a customer service representative?

 We strive to ensure your experience was nothing less than exceptional and hope to hear from you.

 

Please send any comments, concerns or praises to:

 

Broadway in Indianapolis

Attn: Customer Service

342 Massachusetts Avenue, Suite 100

Indianapolis, IN 46204

 

or

 

IndianapolisService@BroadwayAcrossAmerica.com

 

Representatives are also available by calling (317) 632-7469. If you have a last minute issue that needs to be addressed prior to a show, please contact the Broadway in Indianapolis Administrative Office. If you have an emergency issue that needs to be addressed prior to a show, and outside of our normal business hours, please contact the venue.


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I had an issue at a recent performance and would like to speak to someone about it. How can I contact a customer service representative?

Send a written letter to:

Broadway in Indianapolis

Attn: Customer Service

342 Massachusetts Avenue, Suite 100

Indianapolis, IN 46204

 

You can also call us at 317.632.7469. Our offices are open Monday thru Friday, 9am - 5pm. We are also available via e-mail at IndianapolisService@BroadwayAcrossAmerica.com.

If you have a last minute issue that needs to be addressed prior to a show, please contact the Broadway in Indianapolis Administrative Office.


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Due to an emergency, I missed my scheduled performance. What are my options?

We certainly understand serious illness, inclement weather and other extenuating circumstances arise. If you were unable to make the necessary exchange arrangements prior to the show, please contact the Broadway in Indianapolis Administrative Office at (317) 632-7469 in order to discuss your options. Your request must be received within 48 hours of your missed performance. Please note: past-date relocations are only valid for an alternate performance of the same show. This service is available at the discretion of the individual show and according to availability. No refunds will be offered for missed performances. 

 

Weekend performances: If you were scheduled to attend a Saturday or Sunday performance please call the venue’s box office and request to speak to the Broadway in Indianapolis representative. Contact information for the Murat Theatre at Old National Centre available here. Please click here for Clowes Memorial Hall’s contact information.


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Where would you recommend parking for my scheduled performance?

To learn more about parking at the Old National Centre, please click here. For parking information near Clowes Memorial Hall of Butler University, please click here.


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What is the appropriate dress for attending a Broadway in Indianapolis performance?

Although there is no specific dress code we recommend business casual attire. Some events such as opening nights will draw a dressier crowd. Most people enjoy dressing up to go to the theatre, but you will see people wearing everything from casual for a concert or movie to Sunday best or formal wear for theatrical performances.


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I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Parties of 10, 20 or more are able to purchase online or by contacting our Group Sales Manager, Chris Schneider. Please contact Chris at 317.632.7469 x103. Group minimums often vary per show.


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Ticketing Information

Why should I buy from the Official and Authorized Ticket sources?

Broadway in Indianapolis strongly urges all ticket buyers purchase their tickets through an Authorized Ticket source, including: Broadway in Indianapolis/Broadway Across America; Ticketmaster online & Ticketmaster outlets; and the Old National Centre or Clowes Memorial Hall Box Offices. The authorized ticket sources listed above provide a secure, guaranteed seat to your chosen Broadway in Indianapolis production(s). We do not recommend that patrons purchase tickets through unauthorized outlets, online resellers or other ticket sales operations.


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Can I purchase tickets in person? Are there walk-up sales on the night of the show?

You sure can!  Single tickets are available at the following locations:

 

Broadway in Indianapolis

342 Massachusetts Avenue, Suite 100

Indianapolis, IN 46204

 

Office Hours:

Monday thru Friday, 9am – 5pm

Summer Hours (Memorial Day – Labor Day):

Monday thru Thursday, 9am - 5pm

Friday, 9am – 3pm

 

Murat Theatre at Old National Centre

502 N. New Jersey St.

Indianapolis, IN 46204

 

Box Office Hours:

Monday thru Friday, 12pm – 6pm

Saturday, 10am – 2pm

Box office opens two hours prior to scheduled performance and closes 30 minutes after curtain

 

Clowes Memorial Hall of Butler University

4602 Sunset Avenue

Indianapolis, IN 46208

 

Box Office Hours:

Monday thru Friday, 10am – 5pm

Saturday, 10am – 2pm (September – May)

Day of Show, two hours prior to scheduled performance

Box office closes 30 minutes after curtain

Single tickets are available for purchase once your desired production is on sale to the general public by visiting Ticketmaster.com or by calling 800.982.2787. Walk-up sales are available on the night of the show according to availability. Season Subscribers may purchase tickets via their online account, calling 800.793.7469 or by visiting the Broadway in Indianapolis Administrative Office.


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My plans have changed. Can I exchange my tickets? Can I get a refund?

Season Ticket Holders of Broadway in Indianapolis enjoy complimentary exchanges. However, there are no exchanges or refunds for single ticket purchases. All sales are final.


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When will tickets go on sale to the general public for a specific show?

Tickets typically go on sale to the general public 6 - 8 weeks prior to the show’s opening night. The best way to be notified when shows go on sale is to join our American Express® eClub. Click here to join the American Express® eCLUB.

 

Don’t have an American Express® Card? Don’t worry! You do not have to be an existing American Express® cardholder to join. Click here for more information.


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I've lost my ticket to one of my scheduled performances. What can I do?

Please contact your original point of purchase by phone as soon as you realize you have misplaced your ticket(s). Ticketmaster: 800.982.2787; Broadway in Indianapolis: 317.632.7469.


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I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

Season Ticket Holders of Broadway in Indianapolis enjoy complimentary exchanges. However, there are no exchanges or refunds for single ticket purchases. All sales are final.


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Season Ticket Holder Information

Where can I find the terms and conditions of a season subscription?

Season Subscriptions, additional subscription tickets, and all other tickets purchased under any subscription are subject to the Broadway Across America Standard Season Subscription Terms and Conditions posted on our website at BroadwayAcrossAmerica.com. By purchasing a Season Subscription, you agree to such Terms and Conditions. We do not support the reselling of these tickets above face value through any means other than through authorized reselling programs of Broadway Across America. Doing so will constitute a breach of these Season Subscription Terms and Conditions and Account Holders who violate this rule may be subject to revocation of their purchasing status and seats. 


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I cannot attend one of my performances due to a conflict. How do I exchange my tickets?

Life is a balancing act – we’re here to help! Flexible exchanges are one of the best benefits of becoming a Broadway in Indianapolis Season Subscriber. If you are unable to attend your scheduled performance, subscribers may exchange their tickets for another performance of the same production. We make every effort to place you into comparable seating when exchanging, however this is not guaranteed as it is according to available inventory.

 

There are many ways subscribers can exchange their subscription tickets:

 

1. Login to the Subscriber’s online account here, via BroadwayInIndianapolis.com

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address and  password.

 

2. Call the Broadway in Indianapolis Subscriber Hotline at (800) 793-7469.

3. In person at the Broadway in Indianapolis Administrative Office.

4. Mail tickets along with your desired performance and contact information to:

 

Broadway in Indianapolis

ATTN: Subscription Exchanges

342 Massachusetts Avenue, Suite 100

Indianapolis, IN 46204

 

5. Fax a copy of the original, torn tickets to (317) 917-0456 along with your requested desired performance. Please include your phone number in case we need to contact you.

 

Please note: Tickets must be in hand when exchanging by phone. All exchange requests must be received no less than 24 hours prior to your scheduled performance. All Saturday or Sunday performance exchanges must be processed by end-of-day Friday. Online exchanges are free; however subscribers incur a $3.00/ticket exchange fee for all phone, fax and in-person exchanges. When exchanging from a lower to a higher priced performance or price level, the difference will be collected when processing your exchange.

 

Non-subscribers who have purchased their tickets through Broadway Across America may exchange their tickets for another performance of the same production, as well, but this service is subject to a $25.00 per order exchange fee. There are no refunds or exchanges for tickets purchased via Ticketmaster.com, Ticketmaster outlets, or the Old National Centre and Clowes Memorial Hall Box Offices.


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When will I receive my season tickets? Can I exchange my tickets for a specific show before they are mailed if I know in advance that I have a schedule conflict?

Season tickets will be mailed to the address listed on your account six-to-eight weeks prior to the first season show. Exchanges and additional tickets may be purchased prior to receiving your season ticket package.

 

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How do I change my address, phone number or e-mail address?

We want to make sure you continue to receive important information on a timely basis. In order to ensure the security of your account all changes must be submitted in writing. There are a few easy ways to make changes to your phone, address, or e-mail:

 

1. Login to the Subscriber’s online account here, via BroadwayInIndianapolis.com.

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address and password.

 

2. E-mail IndianapolisService@BroadwayAcrossAmerica.com along with your account number, telephone number(s) and your new address.

 

3. Fax your updated information along with your account number to (317) 917-0456.


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I don’t know my password. What do I do?
Have no fear! Here are the easy steps to resetting your account password:
 
Under the “Subscriptions” tab on our website, select “Manage My Tickets.” Click “Forgot Your Password,” enter your account number or e-mail address associated with your account and a temporary password will be emailed to you.  If you do not have your account number or password, or do not know the email address registered to your account, please contact the Broadway in Indianapolis Subscriber Hotline at 800.793.7469.

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I need to change my password. How do I do it?

If you know your password, but need to change it enter your account number or e-mail address and current password to log in. Once you are logged in, there will be a small box on the left of the screen with the account holder’s name and account number. Directly underneath of the account number, click “Edit My Profile”. Under “Manage Your Settings” click on “Change My Password” to update your password."


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I've moved recently, how do I change my address?

Address changes can only be made by the account holder, in writing, along with signature. If you are relocating, please send a letter including your Broadway in Indianapolis account number, your old and new address and telephone change (if applicable) and mail it to:

 

Broadway in Indianapolis:

342 Massachusetts Avenue, Suite 100

Indianapolis, IN 46204

By Fax: 317.917.0456

 

Please note: we are not responsible for items not forwarded by the post office. 


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I would like to change my seating for a specific production. What do I need to do?

As a Season Ticket Holder you are able to exchange or upgrade your seats for another performance of the same production. Please contact the Broadway in Indianapolis team to discuss your options.


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I would like to upgrade my Season package seating. What do I need to do?

Upgrading your seats to individual shows is easy! Much like standard exchanges, we recommend you upgrade in advance as availability is not guaranteed. There are many ways Subscribers can upgrade their subscription tickets:

 

1. Login to the Subscriber’s online account here, via BroadwayInIndianapolis.com.

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address and password.

 

2. Call the Broadway in Indianapolis Subscriber Hotline at (800) 793-7469.

3. In person at the Broadway in Indianapolis Administrative Office.

4. Mail tickets along with your desired performance and contact information to:

 

Broadway in Indianapolis

ATTN: Subscription Exchanges

342 Massachusetts Avenue, Suite 100

Indianapolis, IN 46204

 

5. Fax a copy of the original, torn tickets to (317) 917-0456 along with your requested desired performance. Please include your phone number in case we need to contact you.

 

Please note: Tickets must be in hand when upgrading by phone. All upgrade requests must be received no less than 24 hours prior to your scheduled performance. All Saturday or Sunday performance upgrades must be processed by end-of-day Friday. Online upgrades are free; however subscribers incur a $3.00/ticket exchange fee for all phone, fax and in-person exchanges and upgrades. When upgrading from a lower to a higher priced performance or price level, the difference will be collected when processing your exchange.

 

In order to upgrade your entire Season package please complete the “Change Request/Account Upgrade” section of your renewal invoice. Upgrade requests may also be entered upon renewing online or by submitting your request prior to the renewal deadline by phone, mail or by fax. All requests must be made in writing. Requests are reviewed and processed on a date-received basis following the renewal deadline.


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I can no longer attend the series, and would like to give my account to a friend. Is that possible?

Absolutely! Please submit your request, in writing, to our local office:

 

Broadway in Indianapolis

342 Massachusetts Avenue, Suite 100

Indianapolis, IN 46204

By Fax: (317) 917-0456

 

Please include your account number, address, telephone number and e-mail address as well as your friend’s information. Payment must be received by the printed renewal deadline. Upon processing your request we will confirm by phone or e-mail.


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Can I exchange my tickets? Can I exchange by phone? Can I exchange by mail? Can I exchange by fax?

Absolutely! We recommend you make exchanges in advance as we cannot guarantee availability or comparable seating. There are many ways subscribers can exchange your subscription tickets:

 

1. Login to the Subscriber’s online account here, via BroadwayInIndianapolis.com.

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address and password.

 

2. Call the Broadway in Indianapolis Subscriber Hotline at (800) 793-7469.

3. In person at the Broadway in Indianapolis Administrative Office.

4. Mail tickets along with your desired performance and contact information to:

 

Broadway in Indianapolis

ATTN: Subscription Exchanges

342 Massachusetts Avenue, Suite 100

Indianapolis, IN 46204

 

5. Fax a copy of the original, torn tickets to (317) 917-0456 along with your requested desired performance. Please include your phone number in case we need to contact you.

 

Please note: Tickets must be in hand when exchanging by phone. All exchange requests must be received no less than 24 hours prior to your scheduled performance. All Saturday or Sunday performance exchanges must be processed by end-of-day Friday. Online exchanges are free; however subscribers incur a $3.00/ticket exchange fee for all phone, fax and in-person exchanges. When exchanging from a lower to a higher priced performance or price level, the difference will be collected when processing your exchange.

 

Non-subscribers who have purchased their tickets through Broadway Across America may exchange their tickets for another performance of the same production, as well, but this service is subject to a $25.00 per order exchange fee. There are no refunds or exchanges for tickets purchased via Ticketmaster, Ticketmaster outlets, or the Old National Centre and Clowes Memorial Hall Box Offices.


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Are there any restaurants in the area?

Click here for a listing of restaurants and businesses near the Old National Centre. For restaurants and businesses near Clowes Memorial Hall click here


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I changed my mind, can I cancel the season subscription and receive a refund?

Season tickets may be cancelled and refunded in full, so long as the requested refund is received prior to the tickets being mailed. If you have received your tickets, then each subscription is subject to a 10% (of entire amount) cancellation fee. Tickets must accompany the refund request. There are no cancellations or refunds following the first production in the respective season. Cancellation requests must be made in writing and mailed to:

Broadway in Indianapolis

Attn: Cancellations Department

342 Massachusetts Avenue, Suite 100

Indianapolis, IN 46204


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Can I purchase additional tickets?

Of course! Broadway in Indianapolis Season Subscribers enjoy the benefit of purchasing additional subscription tickets to each production prior to the general public on-sale. Additional subscription tickets may be purchased by:

 

1. Logging in to the Subscriber’s online account here, via BroadwayInIndianapolis.com.

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address and password.

 

2. Call the Broadway in Indianapolis Subscriber Hotline at (800) 793-7469.

3. Visiting us in person at the Broadway in Indianapolis Administrative Office.

 

For more information including on-sale dates, availability and pricing contact the Broadway in Indianapolis Administrative Office at (317) 632-7469. So long as they are purchased via your Broadway in Indianapolis Subscription account, additional tickets are able to be exchanged. Additional tickets purchased at the Old National Centre or Clowes Memorial Hall Box Offices, Ticketmaster, or Ticketmaster outlets are not considered additional subscription tickets and cannot be exchanged.


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I am unable to attend this year, but would like to retain my seats for the following year. What can I do?

Unfortunately we are unable to hold your seats without a full season renewal. If accounts are not paid in full by the printed renewal deadline, seats will be released. Returning season ticket holders would be considered as new accounts and seated with the best available locations at that time.


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If I change my mind, can I cancel the season subscription and receive a refund?

Although we hate to see you go, Broadway in Indianapolis Season Subscriptions may be canceled. Subscriptions may be refunded in full so long as the requested refund is received prior to the tickets being mailed. If you have received your tickets, each subscription is subject to a 10% (of entire amount) cancellation fee. Tickets must accompany the refund request. There are no cancellations or refunds following the first production in the respective season. Cancelation requests must be made in person or in writing and mailed to:

 

Broadway in Indianapolis

Attn: Cancellations Department

342 Massachusetts Avenue, Suite 100

Indianapolis, IN 46204


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I have two residences and will not be in town for the beginning or end of the season, what are my options?

We want you to enjoy a full season of Broadway. There are nearly 40 Broadway Across America markets nationwide. Please call the Broadway in Indianapolis Administrative Office at (317) 632-7469 to see if your second home is a Broadway Across America city or if there is a qualifying market nearby.


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You are more than welcome to print your tickets at home – and there is absolutely no fee! Follow these simple steps to print tickets at home: 

 

1. Log into the Subscriber’s online account here, via BroadwayInIndianapolis.com.

Under the “Subscriptions” tab at the top of the webpage, select “Manage My Tickets” and login using your account number or e-mail address and password.

 

2. Select your EVENT from the calendar view to see the ticket details for that event.

3. Use the dropdown to select the “Print tickets” action.

 

4. Select the SEAT LOCATION(S) that you wish to print, then click “Continue” at the top of the calendar.

 

5. Review information and select “Continue to Print”

*if you already have your tickets and are reprinting them please be sure to check the REPRINT box.

 

6. Continue through the prompts to download a file with your ticket.

 

7. Once you have agreed to the Terms and Conditions, select “Submit” and open the downloaded file to print your tickets.


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I have been sharing my season account with friends; we would like to separate the seats into individual accounts so we can receive our own mailings. How would I do that?

Splitting season accounts can be done if the current account holder makes this request in writing to our office before the renewal deadline. Complete address information of the parties involved need to be included with their payment in full. Once new accounts have been created only the new account holder can access his/her account. Since this involves multiple payments this renewal cannot be done online. It will need to be mailed to Broadway in Indianapolis at:

 

Broadway in Indianapolis

ATTN: Split Accounts Department

342 Massachusetts Avenue, Suite 100

Indianapolis, IN 46204


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Can the benefit of ordering priority tickets for added shows or extra tickets to season shows be extended to family and friends?

For security purposes, the only people who may access information or order additional tickets tied to a subscription account are the names listed on the account. We are happy to provide additional tickets to any Broadway in Indianapolis show for your family and friends, but the request must come from the account holder(s). All tickets ordered will be mailed to the address on the account, and a limit of 8 additional tickets per show per subscriber account will be strictly enforced. If you are bringing a large group (typically 10+) please contact our Group Sales Manager, Chris Schneider, at (317) 632-7469 x103.


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I have already seen one [or more] of the shows in my season package. What are my options if I don't want to see it again?

We do apologize if there is a show in your season that you have already seen. Although we are unable to offer you a refund on those tickets, we may be able to help through our Swap-a-Show program. Please contact the Broadway in Indianapolis Administrative Office at (317) 632-7469 for further information.


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Do I have to pay for the entire season at once?

Another benefit of being a subscriber is our complimentary 3-payment installment plan, so long as your renewal is submitted before the deadline and payment installment plan option is selected. If you wish to upgrade your season package to a higher price level, please make the payment for the correct amount. Pricing information is listed in your renewal packet.


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What hours does the Broadway in Indianapolis Administrative Office observe?

 

Monday thru Friday, 9am – 5pm

Summer Hours (Memorial Day – Labor Day):

Monday thru Thursday, 9am - 5pm

Friday, 9am – 3pm


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Group Tickets

How many people constitute a group?

Group minimums vary by performance, but are usually 10 or more tickets.  For more details click here or go to the Group tab at the top of this page.  


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Do I save any fees by booking a group?

Yes you do!  When purchasing through group sales you are avoiding the normal ticketing fees ranging from $10-$15.  There are still some fees for group tickets, but overall you will be saving by booking a group.  


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I would like to purchase a large number of tickets for my company event or charitable functions. How do I do that?

Parties of 10, 20 or more are able to purchase tickets online or by contacting Chris Schneider at (317) 632-7469 X103 or Chris.Schneider@BroadwayAcrossAmerica.com. Group minimums often vary per show.


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Are there discounts available for Groups?

Yes! Groups enjoy discount tickets to most performances. Discounts vary by performance and generally range between 10 and 20% off per ticket.


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When I look up tickets online, why do I have to pay $12-$20 in fees?

You don’t! One of the great benefits of group sales is that you don’t have to pay the normal online ticketing fees you would if you purchased elsewhere. While there is still a small facility & groups fee per ticket, you’ll add to your overall savings by booking a group!


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Are there Student or Senior rates available to the show?

Many performances do offer special rate to student and senior groups. Please contact Chris Schneider at (317) 632-7469 X103 or Chris.Schneider@BroadwayAcrossAmerica.com to discuss the various options available to your group.


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I am bringing a large group to the show. Where can we park our tour bus?

Parking your bus is easy and may be arranged by contacting the venue directly.

 

Clowes Hall: (317) 940-6444

Old National Centre: (317) 231-0000


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Are there comps available for the show?

Yes! Some shows offer complementary tickets to large groups of 40 or more. Please contact your group sales manager for more details.


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What happens if our schedule changes and we can no longer make it to the show?

While the tickets are non-refundable once purchased, we may be able to exchange your tickets for a different night based upon availability. Please contact Chris Schneider at (317) 632-7469 X103 or Chris.Schneider@BroadwayAcrossAmerica.com for more details.

*Price increases may apply


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What if the show is cancelled?

If a show is cancelled due to unforeseen events, your group will be given the option of switching performances to attend a different night or you may have a full refund issued to you.


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What if the show is cancelled?

If a show is cancelled due to unforeseen events, your group will be given the option of switching performances to attend a different night or you may have a full refund issued to you.


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Do we need to wait until tickets go on sale to the public or can we book our seats now?

Groups can book their seats in advance of the general public. Group sales generally start in mid May, but you can call and have your name placed on our priority list starting the day of our season announcement!


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Do you have any local restaurant suggestions?

Our theatres are located within a short walk or drive of many great restaurants in the Indianapolis area. The following websites will give you some guidance on where to go.

i. The Old National Center: DiscoverMassAve.com

ii. Clowes Hall: DiscoverBroadRippleVillage.com

 


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Is the show appropriate for children?

Each of our productions is unique and the age appropriateness varies by production. Please see the individual show pages for recommendations or contact us to discuss the show content. 


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Can we get tickets to other cities through you?
While Broadway Across America has many cities in its network, I am only able to help you with seats in Indianapolis. However, I’ll be happy to put you in touch with my colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service you are used to! For a list of cities in our network, please visit www.BroadwayAcrossAmerica.com.
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Do we need to pay for our tickets right away or can we be invoiced?

Group clients may reserve their tickets in advance and will be invoiced for their seats to allow you time to collect funds from your group members. Our Group Sales Department can give you more details on the payment options upon reservation. Please contact Chris Schneider at (317) 632-7469 X103 or Chris.Schneider@BroadwayAcrossAmerica.com.


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What if I reserved 35 tickets but only need 32?
Not a problem! You are more then welcome to adjust your group numbers as needed up until the agreed upon final payment date.
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What if I reserved 35 tickets and really need 40?

Again, no problem! If you need more tickets than reserved, contact us as soon as possible and we will add additional seats to the order. We always do our best to find seats near your existing seats, but this is based upon seating availability.


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Does my group have to be placed together?

Not at all! We understand some group members will love an up close experience while others prefer a balcony or terrace view. No matter where you are located, your group is sure to have a wonderful time. As long as the minimum group amount of tickets is met your group may spread out throughout the theatres – in various pricing levels, rows and sections. 


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Can I save money by coming in to pick the tickets up?

No need to trouble yourselves with a trip down to the office. We will mail you your tickets or leave them at will call at no additional charge. Feel free though to pop in and say Hi anytime you are Downtown!


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I’ve lost my tickets. What can I do?

This is a scary feeling, but, take a deep breath and relax because we can re-print your tickets for you! If you have lost your seats or they have been stolen, we can reprint them and leave them for you at will call the night of the show. The old tickets will be voided out to ensure no one else uses your ticket to see the show!


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How long is the show?

Run times vary per performance. Generally shows run about 2hr and 30min including intermission. Please see the individual show page for exact run times.


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How do I get those seats?

While we would all love to have seats in the first few rows, it isn’t always possible due to our many season ticket holders. Rest assured though, that your seats will be the very best available at the time of reservation.


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If your question has not been answered, please contact Broadway in Indianapolis Customer Service so that we may be able to speak with you personally.

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HOLIDAY HOURS: The Subscriber Service Center will be closed Thursday, November 27th and Friday, November 28th for the US Thanksgiving Holiday. We will re-open Monday, December 1st at 9am. HAPPY HOLIDAY!
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